We propose a Proactive City Support System: a local, privacy-preserving platform that uses AI and automation to proactively match city services with residents’ real needs.
Key components of the solution
1. Local AI Assistants
Analyse city data, detect emerging needs, identify eligible services, create personalised recommendations, and automatically prepare documents.
2. Multi-channel communication
Citizens receive information through WhatsApp, Telegram, SMS, email, mobile app or automated calls — whichever channel they prefer.
3. Case Management System (human follow-up)
If a resident cannot be reached digitally or shows risk indicators (loneliness, crisis, vulnerability), the system automatically creates a case for social workers, community workers, or municipal safety units. This ensures no resident is left unseen.
