Solutions overview: We propose a two-layer Smart citizen engagement platform combining Superhood’s community engagement technology with a to be developed AI-powered personalization engine. This hybrid architecture delivers a community-driven platform with personalized municipal service recommendations while maintaining citizen privacy and data sovereignty.
• Architecture Components
o Layer 1: Superhood community hub – A privacy-first interactive social platform serving as the citizen-facing interface. Superhood provides location-based news feeds, event calendars with automatic reminders, municipal service quick links, crowdsourced feedback mechanisms, and multi-language translation (~100 languages), among other social media-like features. Unlike traditional social media, Superhood does not require mandatory registration, does not track users, does not hide local information with algorithms, and
keeps local information publicly accessible rather than siloed. Superhood provides the local communities with a safe space to interact with the neighbors, local businesses, and city organizations, while getting convenient access to municipal information and services.
o Layer 2: AI Personalization engine – A municipality-hosted machine learning system that analyzes citizen interaction patterns from Superhood (geographic location, interests, service usage, event attendance, usage patterns, feedback submissions, etc) and other sources to generate personalized recommendations and service palettes for the citizens. The engine operates with explicit citizen consent, full transparency, and compliance with Turkish Personal Data Protection Law (KVKK) and GDPR principles. The AI personalization engine would be developed by TalTech in cooperation with the participating cities and Superhood.
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